Privacy Policy

LUNI.AI Privacy Policy

Last Updated: 13 Feb 2024

Information We Collect

At LUNI.AI, we gather a variety of information to enhance and personalize your experience with our Services. The types of information we collect include:

Registration and Profile Information: In addition to your name, email, and password collected during account setup, we may also collect additional details you choose to provide in your profile. This can include your professional title, organization details, contact information, and preferences to better customize your experience with Luni.ai.
Meeting and Calendar Data: We gather information related to your meetings, including calendar data, scheduled events, and any related derivatives. This information aids in synchronizing and optimizing our services with your planning and scheduling needs.
Audio and Video Recordings: Our Services may involve collecting audio and video recordings from your meetings. These recordings capture interactions between you and other participants. You must obtain consent from all individuals involved before recording and sharing their personal information with us.
Integration with Meeting Platforms: When you integrate LUNI.AI with other meeting platforms such as Zoom or Google Meet, we obtain information about your meetings on these platforms. This includes details about meeting participants, Zoom recordings, and other relevant data from these services.
Usage and Device Information: We may track your interactions with our Services, including timestamps, edits, and usage patterns. We also collect device-specific information, such as IP addresses, device IDs, and operating system details, to enhance service compatibility and performance across different devices.
Communication Information: When you reach out to us, we collect the information provided during these interactions, including phone numbers, email addresses, and the content of your communications to address your queries and improve our services.
Third-Party Integrations and Platform Information: If you connect third-party platforms or services to LUNI.AI (such as Google Calendar or Zoom), we receive information like usernames, profile pictures, and other relevant data you share with these platforms.
Social Networking and Third-Party Services: If you access our Services through social networks or third-party platforms, we may collect associated information, including account details and other information you permit these services to share with us.
Payment Processing Information: For transactions involving our paid services, we utilize third-party payment processors like Stripe. While processing payments, we may collect limited transaction-related information, which does not include full payment card details.
Cookies and Similar Technologies: We use cookies and similar technologies to understand your preferences and enhance your user experience. Our detailed Cookies Policy further explains how we utilize these technologies.
Aggregated Data: We may use aggregated data for statistical and demographic purposes. This data is derived from your personal information but is anonymized to protect your identity.
User-Generated Content: We collect any additional information you choose to share with us, including personal details related to recruitment or job applications.
Referrals: If another user refers you to us, we may use the email address provided to contact you, unless you affirmatively consent to further communication.

How We Use Cookies and Similar Technologies (Cookies Policy)

At LUNI.AI, we use cookies, pixel tags, and other similar technologies to enhance your experience with our services and improve their functionality. These technologies are crucial in understanding user interactions, optimizing our services, and, where applicable, delivering targeted advertising.

Understanding Cookies and Technologies

Cookies: These small files are stored on your browser or device. They contain information that helps us recognize your device and remember your preferences.
Pixel Tags: These are tiny graphics with a unique identifier, similar to cookies, and are used to track the movements of web users between pages and websites.

Types of Cookies We Use

Strictly Necessary Cookies: Essential for providing you with the services available through LUNI.AI, such as login and authentication.
Functional Cookies: These help us recognize you on return visits, personalizing content and remembering your preferences like language settings.
Analytical and Performance Cookies: Used to collect information about how you interact with our services. This data helps us improve functionality and user experience.
Advertising Cookies: If we engage in advertising, these cookies are used to deliver ads that are relevant to you, track ad performance, and avoid showing you the same ad repeatedly.

Your Control Over Cookies

You have the option to manage cookies through your browser settings. You can choose to block or delete cookies, but please note that doing so may impact your experience and ability to fully use our services.
For third-party advertising cookies, you may have additional opt-out options available through the settings offered by your device’s operating system or through specific third-party opt-out systems.

Use of Information Collected

The information collected by these technologies helps us understand usage patterns, improve site navigation, and gather demographic information for aggregate use.
In emails we send, these technologies enable us to track email engagement and effectiveness.

We may update this policy to reflect changes in our practices and service offerings. If we modify our policy, we will update the date at the top of the policy and highlight any significant changes.

Contact Us

For more information about our use of cookies and similar technologies, please contact us at privacy@luni.ai.

How We Use Your Personal Information

At LUNI.AI, we utilize the information we collect for various purposes, ensuring that our services meet your needs effectively and securely. Here’s a brief overview of our primary uses of your Personal Information:

Account Setup and Service Provision

To establish and manage your LUNI.AI account using your registration details.
For the delivery of our Services, including transcription and AI meeting assistance, using your audio and video recordings, as well as usage and platform data.

Improvement and Development

To enhance and personalize your experience with LUNI.AI.
For the continual development of our services, involving the analysis of usage patterns and technical data.
We also use de-identified data for training our AI technology, ensuring more accurate and effective services.

Communication and Support

To communicate with you for service-related purposes, including support, updates, and feedback.
For sending newsletters and updates, with the option for you to opt-out at any time.

Security and Compliance

To maintain the security and integrity of our services, including fraud detection and prevention.
For legal compliance, defending against legal claims, and enforcing our terms and policies.

Analysis and Marketing

To analyze service usage for improving user experience and service efficiency.
For marketing and promotional activities, subject to your preferences and consent where applicable.

Preventive Measures

We actively monitor service use to identify and mitigate any actions that may compromise the service integrity.

Integration with Third-Party Services

To facilitate integrations with third-party platforms like Google Calendar, Zoom, etc., enhancing your experience with our Services.

You have control over your Personal Information, including the right to opt out of certain uses.
We respect your preferences and will seek your consent where required, particularly for marketing communications.

Modifications to Usage

We reserve the right to update this section as needed. Any significant changes will be communicated through updates to this policy or other appropriate means.

Data Retention Policy

Luni.ai retains your personal information only for as long as is necessary to provide you with our services and to fulfill the purposes outlined in our Privacy Policy. Once our service to you is concluded or your account is deactivated, we will delete or anonymize your personal information, unless we are obliged to keep it longer due to legal or regulatory requirements. In such cases, your personal information will be securely stored until such obligations are fulfilled, after which it will be deleted or anonymized in line with our commitment to privacy and data protection.

LUNI.AI collaborates with a variety of third-party service providers and partners to ensure the efficient delivery and improvement of our services. This necessitates the sharing of your personal information under certain circumstances, always in compliance with relevant data protection laws. Below is a summary of the entities with whom we may share your information:

Service Providers and Vendors: We engage with third-party service providers for various functions, including payment processing (e.g., Stripe), cloud storage (e.g., Amazon Web Services), and analytics (e.g., Google Analytics). These services are crucial for the operation, development, and analytics of our services.
Other LUNI.AI Users: Depending on the services you use, some of your information (like your username and email) may be visible to other users within the LUNI.AI platform.
Cloud and Data Storage Providers: For storage and computation needs, we rely on leading cloud service providers, ensuring your data is securely stored and processed.
Platform Support Providers: To enhance our service performance and user experience, we work with platform support providers who assist in managing and monitoring our services.
Advertising and Analytics Partners: We partner with third-party advertising and analytics providers to understand user behavior and to tailor advertising to your interests. You have the option to opt-out of personalized advertising through the settings offered by your device or directly at the platforms of our advertising partners.
Integrated Third-Party Services: If you choose to integrate LUNI.AI with other platforms such as Zoom, Google Meet, or calendar services, we share necessary information to facilitate these integrations at your request.
Legal and Regulatory Requirements: In certain circumstances, we may be required to share your information with law enforcement, public authorities, or other judicial bodies to comply with legal obligations or to protect the rights and safety of our users and the public.
Corporate Transactions: In the event of a merger, acquisition, bankruptcy, or other corporate restructuring, your personal information may be shared or transferred as part of the transaction, always in alignment with this privacy policy.

Our commitment to your privacy means we enforce strict agreements with third-party partners to ensure they process your personal information only for specified purposes and in accordance with our instructions and applicable data protection laws.

International Data Transfers to Third-Party Services

LUNI.AI collaborates with third-party service providers, including but not limited to Zoom, OpenAI, and Google, which are based in the United States. As a result, the personal information we collect may be transferred to, processed, and stored in the United States or other countries outside of the European Union (EU). These transfers are conducted to enable us to provide our services efficiently and to enhance your user experience.

We are committed to ensuring that your personal information is protected and transferred in compliance with applicable data protection laws. When transferring personal information outside the EU, we rely on appropriate safeguards such as the European Commission’s standard contractual clauses or through reliance on third-party service providers’ participation in frameworks that are recognized to provide an adequate level of protection (e.g., the EU-U.S. Privacy Shield Framework, where applicable).

By utilizing LUNI.AI services, you consent to the transfer of your personal information to third-party service providers located outside the EU, under the understanding that these transfers are necessary for the provision of our services and are carried out with appropriate safeguards in place to ensure the security and privacy of your data.

Your Rights

LUNI.AI recognizes and upholds your rights concerning your personal information, in line with relevant data protection laws such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). You are entitled to a range of rights regarding the processing of your personal data, which include:

Access: You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data along with information on how it is used and shared.
Correction: You can request the rectification of inaccurate personal data held about you.
Erasure: You have the right to have your personal data erased under certain conditions, such as when it is no longer necessary for the purposes for which it was collected.
Object to Processing: You have the right to object to the processing of your personal data, particularly for direct marketing purposes or when the processing is based on our legitimate interests.
Restrict Processing: In specific situations, you are entitled to request a restriction on processing your personal data; for instance, when the accuracy of the data is contested.
Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit those data to another controller without hindrance from us, where technically feasible.
Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Lodge a Complaint: Should you believe your data protection rights have been breached, you have the right to lodge a complaint with a supervisory authority.

If you wish to exercise any of these rights or have questions regarding your personal data, please contact us directly at privacy@luni.ai. We encourage you to reach out to us first, giving us the opportunity to address your concerns directly.

Children

The Service and Website are not targeted at children, and we do not knowingly collect Personal Information from children under the age of 13. If you learn that a child has provided us with Personal Information in violation of this Policy, please contact us as indicated below.

Data Security

LUNI.AI employs robust safeguards, including physical, administrative, and technical measures, to protect your personal information’s confidentiality, integrity, and availability. However, please be aware that transmitting information over the internet inherently carries risks, and we cannot guarantee absolute security for your data online. Transmissions made by you are at your own risk.

We may offer links to third-party websites or services through our platform. It’s important to note that any information you provide to these external sites or services falls under their own privacy and security policies, not ours, even if accessed through LUNI.AI.

Changes to Our Privacy Policy

LUNI.AI’s Privacy Policy is subject to updates and enhancements as our services evolve and as legal requirements change. The date of the last update to this policy is indicated at the top of the page. While we aim to notify you via email of significant changes, it’s important to note that it’s your responsibility to review the Privacy Policy regularly to stay informed of any modifications.

Your continued use of LUNI.AI’s services after any modification to the Privacy Policy implies your acknowledgment and acceptance of the changes. For substantial updates, especially those that significantly affect our practices regarding the collection, use, or sharing of your personal information, we will strive to provide more explicit notice, possibly through direct email communication to registered users.

It’s crucial to stay informed about how we protect your personal information. If you have questions or concerns about any changes or any aspect of this policy, please contact us for clarification. Your engagement and understanding of our privacy practices are vital to us.

Contacting Us

If you have any concerns or questions about this Privacy Policy, please contact us at privacy@luni.ai.

California Residents

California Residents California Civil Code Section 1798.83 requires certain businesses that share customer Personal Information with third parties for the third parties’ direct marketing purposes to respond to requests from California customers asking about the businesses’ practices related to such information-sharing. We currently do not share or disclose your Personal Information to third parties for the third parties’ direct marketing purposes. If we change our practices in the future, we will implement an opt-out policy as required under California laws.

Furthermore, subject to certain exemptions, California residents have the following rights with respect to Personal Information we may have collected about them:

Requests to Know

You have the right to request that we disclose:

The categories of Personal Information we have collected about you;
The categories of Personal Information about you we have sold or disclosed for a business purpose;
The categories of sources from which we have collected Personal Information about you;
The business or commercial purposes for selling or collecting Personal Information about you;
The categories of Personal Information sold or shared, if any, about you, as well as the categories of third parties to whom the Personal Information was sold, by category of Personal Information for each party to whom Personal Information was sold; and

● The specific pieces of Personal Information collected.

You may submit a request to know using one of the methods described below in “Methods for Submitting Consumer Requests and Our Response to Requests”. The delivery of our response may take place electronically or by mail. We are not required to respond to requests to know more than twice in a 12- month period.

We do not sell, and have not in the prior 12 months sold, Personal Information about California residents. Therefore, we have not included a “Do Not Sell My Personal Info” link on our Site. If our practices change, we will update this Privacy Policy and take any other necessary action to comply with applicable law. We do, however, disclose Personal Information for business purposes as described in the “Third Parties We Share Personal Information With” section above.

Requests to Delete

You have the right to request that we delete any Personal Information about you that we have collected. Upon receiving a verified request to delete Personal Information, we will do so unless otherwise required or authorized by law. You may submit a request to delete Personal Information via using one of the methods described below in “Methods for Submitting Consumer Requests and Our Response to Requests ”.

Authorized Agents

You may designate an authorized agent to make requests on your behalf. You must provide an authorized agent written permission to submit a request on your behalf, and we may require that you verify your identity directly with us. Alternatively, an authorized agent that has been provided power of attorney pursuant to Probate Code sections 4000-4465 may submit a request on your behalf.

Methods for Submitting Consumer Requests and Our Response to Requests

You may submit a request for access and requests to delete Personal Information about you via email at privacy@luni.ai with a subject line of “Personal Information Request”.

Upon receipt of a request, we may ask you for additional information to verify your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose.

We will acknowledge the receipt of your request within 10 days of receipt. Subject to our ability to verify your identity, we will respond to your request within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. In order to protect your privacy and the security of Personal Information about you, we verify your request by authenticating your Account or asking for submission of identifying information, such as a driver license or other photo identification.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

The Right to Non-Discrimination

You have the right not to be discriminated against for the exercise of your California privacy rights described above. Unless permitted by the CCPA, we will not:

Deny you goods or services;
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
Provide you a different level or quality of goods or services; or
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services